Support Center
Need help with DesiPG? We're here to assist you with any questions, technical issues, or support requests.
Support Hours
Email Support
24/7 (Response within 24 hours)
Phone Support
Monday - Friday: 9:00 AM - 6:00 PM IST
Emergency Support
Available 24/7 for critical issues
Frequently Asked Questions
How do I create an account on DesiPG?
Download the DesiPG app from the App Store or Google Play Store, tap 'Create Account', and follow the registration process with your email and phone number.
How do I verify my Aadhaar number?
Go to Profile → Verification → Aadhaar Verification. Enter your Aadhaar number and complete the OTP verification process.
How do I add a new PG property?
Navigate to Properties → Add New Property. Fill in the property details, room configurations, and pricing information.
How do I manage guest check-ins and check-outs?
Go to Guests → Manage Guests. You can add new guests, update their status, and track check-ins/check-outs from this section.
How do I process payments and subscriptions?
Navigate to Payments → New Payment. Select the guest, choose payment type, and complete the transaction using our secure payment gateway.
What should I do if I forget my password?
On the login screen, tap 'Forgot Password' and enter your email address. You'll receive a password reset link via email.
Common Issues & Solutions
App Not Loading
- •Check your internet connection
- •Restart the app
- •Clear app cache and data
- •Update to the latest version
Payment Issues
- •Verify card details are correct
- •Check if your bank supports online payments
- •Ensure sufficient balance
- •Contact your bank if blocked
Aadhaar Verification
- •Ensure Aadhaar is linked to your phone
- •Check OTP delivery
- •Verify Aadhaar number is correct
- •Try again after 24 hours if failed
Data Sync Issues
- •Check internet connectivity
- •Pull to refresh the screen
- •Log out and log back in
- •Contact support if persistent
Contact Information
Support Channels
Company Details
Still Need Help?
Our support team is dedicated to helping you succeed with DesiPG. Don't hesitate to reach out through any of our support channels.